H15 Palace, a Luxury Collection Hotel, Krakow | Hotel in Krakow

| 9.4 (2065 Reviews) |   Pet Friendly  1 Bathroom  10 Guests
Stare Miasto Hotel | H15 Palace, a Luxury Collection Hotel, Krakow

Hotel in Stare Miasto, Krakow

Located in Krakow and with St. Florian's Gate reachable within a 6-minute walk, H15 Palace, a Luxury Collection Hotel, Krakow has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. Guests at the hotel can enjoy a buffet breakfast. H15 Palace, a Luxury Collection Hotel, Krakow offers 5-star accommodations with a hot tub. Popular points of interest near the accommodation include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

H15 Palace, a Luxury Collection Hotel, Krakow is located in Krakow.

This 70 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pet Friendly, Wheelchair Accessible, Toiletries, and several others. This is a 5 star rated property and has over 2065 reviews with the average score of 9.4 . Coming to Krakow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 70 Bedrooms Hotel if you want to learn more about this place in Krakow. These details are authentic, as they are provided by our partner, booking.com.

This H15 Palace, a Luxury Collection Hotel, Krakow in Krakow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “H15 Palace, a Luxury Collection Hotel, Krakow”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
View
Wheelchair Accessible
Private Pool
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Bar
  • Breakfast in the room
  • Wine/Champagne
  • Special diet meals (on request)
  • Restaurant
  • Fruit
Parking
  • Parking
Accessibility
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Lowered sink
Activities
  • Sauna
  • Hiking
  • Hot tub/Jacuzzi
  • Indoor pool (year-round)
  • Bike tours
  • Massage
  • Locker rooms
  • Spa facilities
  • Head massage
  • Walking tours
  • Indoor pool
  • Hand massage
  • Spa
  • Spa lounge/Relaxation area
  • Full-body massage
  • Temporary art galleries
  • Tour or class about local culture
  • Fitness center
  • Spa/Wellness packages
  • Facial treatments
  • Body treatments
  • Foot massage
  • Beauty services
  • Back massage
  • Fitness
  • Neck massage
  • Body scrub
  • Couples' massage
  • Steam room
General
  • Pet friendly
  • Air conditioning
  • Facilities for disabled guests
  • Non-smoking rooms
  • Elevator
  • Family rooms
  • Soundproof rooms
  • Wifi in all areas
  • Heating
  • Smoke-free property
  • Safe
Guest Services
  • Daily housekeeping
  • Shuttle service (additional charge)
  • Dry cleaning
  • Tour desk
  • Airport shuttle
  • Concierge
  • Airport shuttle (additional charge)
  • Meeting/Banquet facilities
  • Valet parking
  • Pet bowls
  • Fax/Photocopying
  • Room service
  • Laundry
  • Ironing service
  • Shuttle service
  • Pet basket
  • Car rental
  • Baggage storage
  • 24-hour front desk
  • Express check-in/out
  • Private check-in/out
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Garden
Security/Safety
  • Fire extinguishers
  • Key card access
  • CCTV in common areas
  • CCTV outside property
  • Security alarm
  • 24-hour security
  • Smoke alarms
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Physical distancing rules followed
Spa
  • Beach chairs/Loungers
  • Swimming pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Special conditions
Payment Policy
Credit card required
Pet Policy
Pets are allowed and charges may apply.

Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, when staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Reviews

Value for money:
9.1
Location:
9.84
Staff:
9.59
Facilities:
9.53
Comfort:
9.72
Cleanliness:
9.68
Kim C
Feb 12, 2026 08:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Wow! Just wow!! This hotel is incredible. The staff were beyond amazing and could not do enough for you. Extremely helpful and kind. I asked to swap rooms as would have preferred a bath to which they managed to sort within in minutes and didn't make me feel uncomfortable for asking (I didn't want to cause a fuss). The room was breath taking! The location is perfect and is easily accessible to all the delights that Krakow has to offer. The spa was so relaxing and again the staff were extremely helpful. I will absolutely be recommending this hotel to friends. Thank you for a wonderful stay.
Negative: Maybe some vegan cooked breakfast options. I was slightly limited on what I could eat. We only had breakfast once in the hotel due to our schedule. I think I would have struggled a bit if we had breakfast daily.
Summary: The most amazing hotel!
See All Reviews

Room Arrangement

Room Info Facilities
Classic King Room
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Toilet
Classic Twin Guest Room
Room Type: Twin
Room Size: 32 m2
2 Twin bed(s) Bed

Bathroom

Toilet
Junior King Suite
Room Type: Suite
Room Size: 37 m2
Junior King Suite

Bathroom

Toilet
Twin Junior Suite
Room Type: Twin
Room Size: 37 m2
2 Twin bed(s) Bed

Bathroom

Toilet
King Suite
Room Type: Suite
Room Size: 45 m2

Bathroom

Toilet
Check Hotel Availability
Nightly rates from:
USD290
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